PRIVACY POLICY
Simbollist
The brand Simbollist recognizes the importance of your personal information. In this text we explain what kind of personal information we collect from our customers, webpage visitors and other users of our Services (we will use the word “users”), why we collect it, how we use it and with whom we share it. This Privacy Policy refers to all interactions with the brand Simbollist (visiting and buying on our webpage/online shop, visiting and interacting on our social media pages).
This Privacy Policy has been drawn up in accordance with the Personal Data Protection Act (ZVOP-1) and The General Data Protection Regulation (EU) 2016/679 (GDPR).
What information do we collect?
Information you provide about yourself
Every time you register an account or complete a transaction through our webpage/online shop or social media pages, we collect some personal information, such as:
– your name,
– your address,
– your email address,
– phone number,
– billing information,
– payment information.
You may also provide us with the personal information of other individuals in case you are buying a product as a birthday or business gift, or for other purposes.
Identifying your device
When you access our Services (= webpage, online shop, social media pages owned by Simbollist and any other webpages/content owned by us), we may access, monitor and remotely store “device identifiers”. We use these to identify your device when accessing our Services to enhance them, for example when sending updates and information from our Services.
Cookie information
Our Services use cookies. A cookie is information stored on your computer by a website you visit. Cookies enable the browser to remember passwords, orders, your preferred language and your other settings when visiting a website. Cookies can store a wide range of information, including personally identifiable information such as your name, home address, email address and other. This allows our website and other Services to present you with the information customized to your needs. It is also used for operational purposes, better website performance and advertising.
Log data
Log data is the information recorded by our web servers about when, how, and which visitors are using our website. Our servers automatically collect the information when you access and/or use our Services and record it in log files. Log data may include the following information of each user:
IP address and device identifier: This is the unique identifying address broadcasted by the browser or device on which each user is accessing our online platform.
Request date/time: The specific date and time of each action the user takes.
Page requested: Each page or interface that the user accesses and how long they spend on each page.
The purchases that a user makes.
The products that a user views.
Bytes served: How much information is transferred during the user’s activity.
User agent: Commonly, the web browser or operating system of the user which transfers necessary information to the web server in order to serve the needs of the user.
Information about browser types and settings (configuration), and plugins.
Language preferences.
Cookie data.
Referrer: The previous location that the user was at before they were referred to our website or app, such as a search engine or exterior website link.
Error logs: Information regarding any errors or functionality problems experienced by the user.
Data analytics
When you access our Services, we may get information correlated with your personal information. This is done through the use of cookies and logging. We use data analysis to better understand our customers, evaluate our ad campaigns, personalize content, create content strategies and develop our products.
How we use your personal information
Simbollist uses your Personal Information for the following purposes:
To provide and maintain our services
We use your personal information to be able to deliver the products and/or other services that have been purchased by you. We also use personal information to prevent potential service errors or any technical and security issues, to communicate with you by phone or email regarding your purchases or other information that you have requested. Your personal information is used to monitor and analyse the usage of our Services.
To enable and process your purchases, billing and other administrative tasks
To enable and process transactions, we will use your billing and payment information.
To communicate with you about your purchases, transactions, requests or questions
We may use your personal information to send you emails required to complete your purchases, to enable our services or technical support, and for other administrative purposes. We may also use your personal information to inform you about other important notices, such as changes in shipping and delivery status, changes in product availability, security and other administrative topics. If you contact us, we may use your personal information to respond to your requests and inquiries.
To provide and improve customer service
Your personal information is used to effectively respond to your customer service requests and support demands.
To personalize your experience
We use your personal information to better understand your buying needs and preferences. This enables us to properly advertise other products and services that you might be interested in or to notify you of any uncompleted purchases in your shopping cart.
For marketing and advertising purposes
We may use your personal information to research and analyse needs and preferences of our existing and prospective customers. We may also use your personal information for advertising purposes. We may send you special offer emails, new product launch emails and other notifications.
Personal information sharing and disclosure
One of our core values and responsibilities is to protect your personal information and privacy. We treat your personal information with care and confidentiality, which means that we do not disclose it to any third parties, aside from what is stated in this Privacy Policy without your prior consent.
Third parties outside our company with whom we may share and disclose your personal information are:
– shipping companies,
– payment service providers,
– credit card processing company,
– email service providers,
– analysis services,
– website hosting and maintenance services,
– marketing and advertising providers,
– other organisations necessary in the process of purchasing a product or service and successfully running our business.
These third parties are granted access to your personal information in order to provide the products and services requested by you. All service providers and data processors are obliged to treat such information with strict confidentiality. These third parties may have access to your personal information only if needed to perform their services for us, to enable your receiving of our products and services. They are not authorized to disclose your data nor use them for promotional purposes or sell them.
Your personal information may be disclosed to certain third parties if and when:
– required by law,
– to comply with a legal process,
– we think it is necessary to protect our rights,
– it is necessary to investigate and prevent illegal or suspicious acts that violate our Privacy Policy and our Terms & Conditions.
Every time you disclose or share certain personal information publicly through interaction with our Services (for example, posting content or photos on our Facebook page, commenting on social media pages, commenting and posting on our website, etc.), this information about you becomes PUBLIC INFORMATION and is no longer treated as personal information we are responsible for. Such public information (for example, your comments, photos, etc.) becomes visible to other visitors and to the general public.
Retention of personal information
We will retain personal information for as long as necessary for the purposes described in this Privacy Policy. This period will not be longer than we estimate necessary but may be unlimited.
All your information may be directed to, processed and maintained on electronic devices in the Republic of Slovenia, where the data protection laws may differ from your country of residence.
Your rights
Right to request information
You are entitled to receive a copy of the personal information we hold about you. You also have the right to inquire about the purposes for which this information is being kept. You may be charged a certain fee for this information, as we will need extra time and effort to provide you with a document with this information.
Right to request correction or erasure
You are entitled to ask us to correct any information about you that is inaccurate or incomplete. In that case, we may need to verify the accuracy and validity of the new information provided by you.
You also have the right to ask us to delete your personal information. We will notify you as to whether and to what extent we are able to comply with this request. In some cases, we may not be able to comply with your request and we will provide you with the reasons for that.
Right to object to the processing of your personal information
We may process your personal information for purposes such as advertising, marketing or other purposes of our legitimate interest. You are entitled to object to your personal information being processed for such purposes. You can unsubscribe from receiving emails that contain marketing content or a newsletter by following the instructions at the bottom of our emails and by clicking the “Unsubscribe” hyperlink.
Even if you opt out of receiving emails with marketing content from us, we will still send you necessary emails, such as your order confirmations, shipping confirmations and other emails connected to your purchase.
If you do not want any information about your behaviour at our website to be collected and processed, you can opt out of the web analytics data.
Please note that if you choose not to provide certain personal information, you may not be able to order our products and/or access our services. We may not be able to answer your questions via email, you will not be able to purchase an order, we will not be able to send you special offer notifications or other promotional materials, etc.
If you wish to exercise any of the rights presented above, please get in touch with us using the contact information below (at the end of this document). You may be charged a reasonable fee for certain services regarding exercising your rights. In case of unfounded or excessively repetitive requests from your side, we may refuse to help you.
You have the right to lodge a complaint with your national Data Protection Authority (DPA) about our collection and use of your personal information.
Security of the information
We always take appropriate technical steps to protect your personal information against loss and any unlawful actions, such as unauthorized destruction, alteration, access or disclosure, and other forms of misuse.
We ensure appropriate security measures during transition of your personal information and once received and stored. Sensitive information about you, such as credit card information, is encrypted using Secure Layer Technology (SSL). Transmission of information via the Internet is not 100% secure. We do our best to protect your personal information but we cannot guarantee the safety of your data transmission to our site. Any transmission of your personal data is at your own risk.
Third party websites and platforms
Sometimes our Services may contain links to websites and online Services of other organisations and brands (third parties). We are not responsible for privacy protection on third party sites. To achieve appropriate privacy settings, you have to read the privacy policy on each third-party site or service.
Social networks
Our website enables you to visit our pages on various social networks, such as Facebook, Instagram, Pinterest and Twitter. When you choose to interact with a Simbollist page/profile on different social networks, your activity on our website will also be made available to social networks. If you are interacting with one of our social network plugins, this information will be transferred to the social network site. To avoid such a data transfer, please log out of your social network profile before visiting our website or other Services.
We have no control over/responsibility for data collection and data transfer via the social plugins. We recommend reading their own privacy policies that are available on their websites.
Changes to Privacy Policy
This Privacy Policy may be changed from time to time in order to comply with new data protection principles and laws. We may revise this Policy without prior notice. We assume every user of our services is fully familiar with the latest version of our Privacy Policy.
Contact
If you have any question regarding this Privacy Policy, please contact us via:
info@simbollist.com
Company information:
s.p.
5000 Nova Gorica
Slovenia
Registration number: 8561095000
Identification number for VAT: 60292547
Date of update
September 2021