Can I return my order?

Yes, you have the right to return your order within 30 days from the day of receiving it.

Terms & conditions for returning orders

We only accept the returns of products that are undamaged and that have not been worn. Your product(s) must be returned in the original state and packaging. Returns that are incomplete, damaged or without packaging will, unfortunately, not be accepted.

How do I return my order?

1)     Print out a Return Form and complete it (a Return Form can be downloaded here: Return Form)

2)     Make a package into which you place a product that you want to return together with a printed Return Form

3)     Take your package to any post office that ships internationally.

Where can I find the product SKU number?

See the picture below:

Who pays for the return shipping?

Paying for the return shipping is your responsibility. We do not cover the shipping costs of returns.

Who is responsible for damaged or lost return items?

Return shipments are at the buyer’s risk. This means that any damaged or lost items during return are the sole responsibility of the buyer. We do not pay for damaged or lost items. Ask your selected shipping company about your rights and options in the event of damage or loss.

When will I be refunded after returning an item?

As soon as we receive your return shipment, we will send you a Return Confirmation email. We will refund you the amount paid for your purchase within 14 working days following the receipt of the return shipment.

Where will you transfer my refund to?

Your refund will be transferred using the same payment method you have used to purchase your order. If you pay using a credit/debit card, your refund will be transferred to your credit/debit card. If you use PayPal, you will be refunded to your PayPal account.

If you have paid with a Gift Card and you would like to be refunded, please contact us via our email address info@simbollist.com. You will have to provide us with the details of your bank account or other payment methods to receive your money.

I have not received a refund. What should I do?

If you have not yet received a refund within 14 days from the day we sent you your Return Confirmation email, please contact us via our email address info@simbollist.com. We will do our best to assist you as soon as possible.

The refund I have received is incorrect. What should I do?

Please contact us via our email address info@simbollist.com. We will do our best to assist you as soon as possible.