Can I cancel my order?

Yes, you can.

If you want to cancel your order before it is dispatched (before you receive a Shipment Confirmation email), you have to send us a cancellation email as soon as possible.

Once your order is dispatched you can still cancel your order! You can do this in two ways:

1)     Refuse to accept the delivery

Once you receive your order, you can refuse to accept the delivery and the products will be returned to us. The money paid for the products will be refunded to you (see the section Refund).

2)     Return the products

You can accept the delivery and then return the products in accordance with the rules described in the section Returns & Refunds.

What if I want to change my order for a different size or colour?

You have to return your order and then place a new order.

Please follow the steps of a return process described above (question How do I return my order?). Please have in mind that the return shipment cost will be your responsiblity. You will have to pay a return shipment which price may differ among different shipping companies.

Once we receive your returned order and you place a new order we will send you a new order in which case you will have to pay a shipping cost of 10 euros (this is our flat shipping rate in case of exchanges for a different size or colour).

We warmly invite you to read the whole section Return Policy.