What can I do if the product I ordered is damaged or defective?

Please contact us via our email address info@simbollist.com and we will assist you with the steps to resolve the problem.

Do I have a warranty on Simbollist jewellery?

You have a 6-month warranty on all Simbollist jewellery. This means that if within 6 months from the day you receive your order your jewellery appears to be defective or broken due to a manufacturing mistake, you have the right to request a repair or replacement free of charge. Please contact us and we will notify you via email what option is available in a given situation.

Who pays for warranty returns shipping?

Please note that we do not cover the cost of warranty returns. It is the customer’s responsibility to pay for this cost.

In which cases is the warranty not valid?

This 6-month guarantee does not cover product damage due to everyday wear and use, accidents and improper care. Loss of shine, abrasions, scratches and other damage to the surface of the jewellery items is an inevitable occurrence when the care and maintenance of jewellery is inappropriate or insufficient. We cannot offer you any warranty for this type of damage.

Please keep in mind that gold plated silver jewellery (gold vermeil) can get scuffs and tarnish with regular use.

If you do not remove your jewellery when in contact with water or other substances (body lotions, fragrances, make-up, etc.), the gold layer can start to wear off. To keep your jewellery in the best condition you have to take appropriate care of it (see the section Maintenance&Care).

The warranty is also not valid if your jewellery has been altered or repaired by a jeweller or goldsmith. Any alteration to the size or shape of the jewellery can cause damage and lower its quality. In this case, the warranty is cancelled.