Where do you ship to?
We ship to the following countries:
Europe:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK, Norway
Russia
North & South America:
USA, Canada, Puerto Rico, Argentina, Chile, Brazil
Oceania:
Australia, New Zealand
Asia:
Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
Middle East:
Bahrain, Saudi Arabia, United Arab Emirates, Qatar
Shipping fees
We offer free shipping to all countries for orders over 100 euros.
We charge a flat rate of 10 euros for shipping on orders under 100 euros to all countries internationally.
Customs fees
If you place an order from outside EU you may have to pay inbound duties and taxes. We do not have any control over these fees and we cannot predict this cost. These custom fees are determined by each individual country. Simbollist does not pay for these fees.
When will I receive my order?
When you place an order, we will send you an Order Confirmation email and start preparing your order for dispatch. As soon as your order is dispatched, we will send you a Shipping Confirmation email. From the day of dispatch, it can take the following number of days for the order to arrive to your address, depending on your location:
Europe: 3-8 days
Russia: 10-12 days
North & South America: 7-12 days
Oceania: 6-8 days
Asia: 6-15 days
Middle East: 7-12 days
To see the estimated delivery time for each individual country please read the section Shipping & Delivery in our Terms & Conditions. There you can check the approximate delivery time for each country.
Due to Covid-19 circumstances the shipment of your order might be delayed. Any delay in the delivery is not under our control and we apologize for any inconvenience this may cause.
Is signature required upon delivery?
Yes, it is required. Your signature upon delivery enables a safer and more efficient delivery to your address.
What if I am unavailable when my order arrives to my adress?
If you are away when a postman is trying to deliver your order, you will receive a written notification by the postman about where and when you can take over your package. We advise you to pay attention to the deadline for receipt of the shipment.
In case you do not pick up your order upon delivery nor later at a different location as determined by the postman (usually a local PO), your order will be returned to us.
Can my order be delivered to a PO Box?
Yes, this option is available.
You will receive a notification in your letterbox notifying you that your order is ready for a pick-up at the post office. To pick up your order at a post office you will probably need to present a delivery attempt notification and a personal identification document.